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Right to cancel
Customers have the right to cancel their contract with COCO CORK within fourteen days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, customer must inform us (COCO CORK by GandhiServe, Rathausstrasse 51a, 12105 Berlin, Germany, Fax: 03212 1003676, Email: firstname.lastname@example.org) of the decision to cancel the contract by a clear statement (e.g. a letter sent by post, fax or email). Below model cancellation form may be used, but it is not obligatory.
To meet the cancellation deadline, it is sufficient to send customers communication concerning his/her exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If and when the contract is cancelled, we will reimburse all payments received from customer, including delivery costs to customer without undue delay and not later than fourteen days after the day on which we are informed about customer's decision to cancel this contract.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by customer. We will make the reimbursement using the same means of payment as customer used for the initial transaction, unless he/she has expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or customer has supplied evidence of having sent back the goods, whichever is the earliest.
Cuastomer shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which customer communicates his/her cancellation from this contract to us. The deadline is met if customer sends back the goods before the period of 14 days has expired.
Customer will bear the direct cost of returning the goods.
We recommand that customer uses the free-of-charge RETURN SHIPPING ON PAYPAL.
Customer is only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods
Exclusion and/or premature expiration of the right to cancel
The right to cancel ceases to be available in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
If you wish to cancel this contract, please complete and submit this form to
Fax: 03212 1003676
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
Ordered on (*) ____________ / received on (*) __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate
If there is a damaged or faulty item we kindly ask you to provide us with photographic proof, which you can send to email@example.com
Mind that, when buying cork items you should be aware that natural differences may occur, this includes but is not limited to, colour differences, uneven surface, “burnt” alike marks, longevity and minor natural occurring gaps.
If you need any assistance please do not hesitate to contact us.